Privacy Policy

Reservations & Booking
 

All reservations must be made in advance and are subject to availability. To confirm a booking, clients must provide accurate trip details, including date, time, pickup and drop-off locations, and the number of passengers. A non-refundable deposit may be required at the time of booking to secure the reservation, with any remaining balance due prior to or at the start of service.

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Clients are responsible for ensuring that all information provided is accurate and complete. Any changes to booking details must be communicated to Empire Bus Limo as soon as possible. Changes are subject to availability and may result in additional fees depending on the nature and timing of the request.

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Payments, Cancellations, Refunds & Passenger Conduct

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All payments must be completed according to the agreed payment schedule. Additional charges may apply for overtime, extra stops, waiting time, or any damage incurred during the service period. These charges will be added to the final invoice and must be paid in full.

Cancellations made within the minimum notice period specified by Empire Bus Limo (for example, 48–72 hours before the scheduled pickup time) may be eligible for a partial refund, where applicable. Cancellations made after this period, as well as no-shows, are non-refundable and may be charged in full.

All passengers are required to behave respectfully and follow driver instructions and safety regulations at all times. Empire Bus Limo reserves the right to terminate the service immediately, without refund, in cases of:

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• Illegal activity

• Threatening, abusive, or unsafe behavior

• Excessive intoxication

• Smoking or prohibited substance use in the vehicle

• Damage or vandalism to the vehicle

 

The client may be held financially responsible for any necessary cleaning fees, repairs, or penalties resulting from passenger conduct or damage to the vehicle.